This document provides details of zmp neurophysio Privacy Policy. This policy relates to our use of personal information that we collect about you. At zmp neurophysio we value the importance of protecting your privacy and keeping your information secure in line with the General Data Protection Regulations (GDPR). Zoë Pascucci of zmp neurophysio is registered with information commissioner’s office (ICO).

This policy may be updated from time to time and the latest version will be published on our website.

Personal Information

At zmp neurophysio we will collect personal information about you so that we can support your treatment process or gather relevant information to handle your enquiries. We also have a legal obligation to do so and must ensure that the data is relevant, adequate, and limited to what is necessary. This information is collected directly from you and may also be collected from your next of kin or carer with your consent.

The personal information that we collect from you may be (but not limited to);

Full name
Date of birth
Address
Email address
Contact telephone number
Occupation
Source of referral
Account details that relate to payments for our services
Background to your condition
Medical history
GP Details
Emergency contact details
Reason for requesting Physiotherapy input

We will also document your assessments and treatments on electronic notes as you continue to be seen by us.

We may collect this information in various ways depending on the situation:

Over the telephone – collecting personal information, responding to a general enquiry from a client and carrying out a triage to see if they are suitable for our service
Via email – responding to a client’s enquiry
Via whats app – responding to a client’s enquiry
During face to face visits

How we use your personal information and data sharing

We use the information that you give us to understand how your condition is affecting you, what your needs are, and to ensure that we can tailor our treatments to best suit your needs and goals. It also allows us to provide you with a safe and effective service. On occasion we may need to contact those involved in your care to ensure that the treatment we are providing protects your health. We will notify you if this necessary.

With your permission we may share your information with other health professionals who are involved in your care e.g. your GP or consultant. This information may be given in a form of a letter. If this is the case, the letter and the protection of its contents becomes your responsibility. There may be times when we may share your information with health or social care professionals when we are concerned that you are at risk to yourself or others and in this instance, we do not need your consent to share relevant data, however we would inform you of this decision.

To comply with lone working policy daily appointments with your name, address and contact number will be available to view from the physiotherapists next of kin and will only be accessed in case of emergency.

We will also collect personal information to obtain payment for our services. Copies of the invoices are also kept electronically for accounts and tax purposes.

We may also use your details as part of our audits to help us to improve our treatments and services to individuals like yourselves.

We may use your personal information to contact you in the future about promotions about our services we think you may be interested in.

Security of information

The protection of your personal information is vitally important to us. We will strive to protect your Personal Information in all means reasonably required by us to do so. However, as no form of data transmission is 100% reliable, we cannot guarantee its absolute security. We will however always act in accordance with the relevant UK and EU legislation.

We store personal information on secure servers that are managed by us, and occasionally hard copy files that are kept in a secure location. Personal information that we store or transmit is protected by security and access controls, including two-factor authentication, and data encryption where appropriate.

The zmpneurophysio website uses cookies. Cookies are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. This helps us to improve our website and deliver a better more personalised service, keep our site secure and monitor visitor numbers. It is possible to switch off cookies by setting your browser preferences.

Updating and controlling your personal information

You have certain rights under the General Data Protection Regulation (GDPR) to access the information we hold about you. Unless we are required by law to reject your request, we can provide you with a copy of your information. A request for this information must be made in writing and processed by zmp neuro physio in 40 days.

We have a legal obligation to retain our client records for a period of eight years after the last point of contact. This is in accordance with CSP and HCPC professional guidelines.

We will not share or distribute your personal information to third parties unless we have your prior consent or are required by law or court order to do so.

It is your responsibility to contact us to update your details if they change. We welcome any queries, comments or requests you may have regarding this privacy policy.

For further information on your rights, please see the guidance from the Information Commissioner’s Office (ICO) on individual rights under the GDPR www.ico.org.uk.

How to contact us

Please do not hesitate to contact us if you have any questions regarding this privacy policy, or if you feel that we have any personal data about you that is incorrect.

Please contact us either by telephone 07899983364 or email zoe@zmpneurophysio.co.uk or in writing to 14 Horton Street Frome BA11 3DP.

Mrs Zoë M Pascucci
Clinical Specialist Physiotherapist
zmp neurophysio